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Information for Clients and Patients

Access Health and Community is still open 

Updated – 16 September  2020

In response to the COVID-19 pandemic we have begun to change or suspend some of our services based on the risk to our patients and our staff.

We will continue to provide you with high-quality and safe care during the COVID-19 crisis.

Medical Services(GP, Nursing and Pathology)

  • Our medical practice in Richmond and Hawthorn are open and providing services to patients. We are providing services by video and telephone where possible.
  • If you don’t have a Medicare card, we will need a $40 upfront payment as no Medicare rebate applies.
  • When booking online, only telehealth phone appointments can be made.
  • If you would like to book a telehealth video consultation, please phone our reception team on 9810 3000 to make an appointment.
  • Face to face appointments will only be offered if deemed appropriate by your doctor after an initial phone or video consultation.
  • New patients will need to call reception on 9810 3000 to make an appointment.
      Our pathology services provided by 4Cyte Pathology remain open.

Dental Services

  • Our Dental Service has a crucial role to play in helping to prevent further transmission of COVID-19 in the community.
  • Under Stage 4 restrictions, metropolitan Melbourne public dental health services are practicing under:
  • Level 3 Restrictions- Emergency Urgent Dental Care Category 1 & 2
  • This means all routine non-essential care will be deferred until COVID-19 restrictions are lifted. We will update this page when this occurs.
  • Our dental team continue to be available to you and your families over the phone
  • ( 9810 3000 Option 2 ).
  • Please call us if you are experiencing any dental discomfort and we can organise for you to discuss it with our dental team and how best to address your concerns.

Mental Health & Alcohol and Other Drugs (AOD)

  • Our mental health, headspace Hawthorn and AOD treatment services are open and providing services using telephone or video link where possible. We are still providing services face to face where needed. Your clinician will call you first to discuss the best way to provide you care.
  • Our Needle & Syringe Program (NSP) remains open at Hawthorn and Doncaster East and staff will collect the equipment for you.
  • Our group programs are running online only (no face to face groups).
  • We are offering limited community outreach services.
  • For mental health and AOD – please call 9810 3070 for more information or to make an appointment.
  • For headspace Hawthorn – please call 9006 6500 for more information or to make an appointment.

Child & Family Services – inclusive of Early Childhood Intervention (ECIS)

Update for Speech Pathology, Occupational Therapy, Psychology, Physiotherapy, Dietetics, Podiatry, Audiology

  • Our Child & Family and ECIS team are primarily supporting children and their families through telephone and video link. Essential face to face services – clinic and outreach – are available subject to eligibility. Your clinician will call you first to discuss the best way to provide your child and family with care.
  • Virtual parenting groups and provision of Newsletter information is continuing at this time.
  • Please call 9978 8698 for more information and to make an appointment.

Allied Health services for Adults

Update for Physiotherapy Podiatry, Dietetics, Occupational Therapy, Speech Pathology, Audiology, Diabetes Education

  • Our Allied Health Professionals are now seeing clients in the clinics or at their homes but are also doing this by telephone or video link where this is the safest option. We are working hard to see time-critical patients as soon as possible to prevent hospital admissions. Your clinician will call you first to discuss the best way to provide your care.
  • Many of our exercise and clinical groups are still available and being provided by video-link. Our staff can call you to help set this up.   Our staff can provide you with support over the phone as well.
  • Please call 9810 3000 and press ‘3’ to change an appointment or press ‘4’ for new appointments.

Neighbourhood House and Men’s Shed Programs

  • Our Neighbourhood House programs are being delivered virtually through phone or video links.
  • Men’s Shed is available via online chat. Please phone 98401681 to register
  • Hawthorn Community House Childcare is closed until 5 October 2020.

For up to date information visit:

 

Carer Respite

  • Some Social Support classes based at Richmond-Art/Drawing, Tai Chi, Qi Gong, Gentle Yoga and Gentle Exercise being provided virtually through video links.
  • Our carer respite service is open and providing respite for people in their homes and at our centre in Richmond. Our staff will contact you first to discuss the best way to provide you and your loved ones with care.
  • We have suspended all excursions until further notice.
  • Please call 9006 9580 for more information, or to arrange respite.

Camcare Services

  • Camcare’s Emergency Relief and Community information & Support services are still running but are only available between 10am – 2pm Monday – Friday.
  • Counselling and Case Management services are open and providing services using telephone or video link where possible. We are still providing services face to face. Your clinician will call you first to discuss the best way to provide you care.
  • Integrated Family Services and Parent Support programs are supporting families via phone or video link. Your worker will call you first to discuss the best way to provide your child and family with care.
  • For more information, visit https://camcare.org.au/ or call 9831 1900.

Please use the intercom at our main sites as the doors are currently locked

To help protect the health of our staff and the community, you will now have to press the intercom button to be granted access at our Richmond, Hawthorn Doncaster East and Ashburton sites.

If you need to make an appointment, please phone us first on 9810 3000. 

To reduce the time you will need to wait, please only come to our sites five minutes before your allocated appointment time.

Some of our services may stop to prevent the spread of COVID-19

We are stopping some of our services to protect the health of clients and staff. If we stop your program or service we will call you to let you know of any changes and provide you advice and support over the phone.

Some appointments will change to a phone call or video link

We will contact you if we can provide your appointment on the phone or using a videolink. This will let us provide you with support, without putting you at risk.

Your honesty will save lives

Our team are here to help everyone in our community stay safe and healthy. You can help by answering their questions honestly. Our staff will ask about your recent travel and health. Please think carefully before answering, so we can keep everyone safe.

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