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COVID-19 vaccination clinic

Access Health and Community is an approved vaccination provider for the COVID-19 vaccines.

Access Health and Community is an approved vaccination provider for the Pfizer and AstraZeneca COVID-19 vaccines.

Book an appointment online:

Or call 1800 575 075 (free call*) for COVID-19 vaccination questions or to book your COVID-19 vaccination appointments at AccessHC.

How to get your COVID-19 vaccination 

1. Check your eligibility. We can provide the following vaccines at our Richmond and Hawthorn medical practices:

  • Pfizer vaccine for people aged 12 and over.
  • AstraZeneca vaccine for people aged over 18 years. If you’re aged between 18-59 and would like to get the AstraZeneca vaccine, book a consult with one of our GPs to discuss your medical history and the risks and benefits.

2. Follow the steps below to check your eligibility and prepare for your vaccination.

3. When you’re ready to get vaccinated, book online for Richmond or Hawthorn, or call 1800 575 075 to book your appointments to get your first and/or second doses of the vaccine.

Do you have questions about COVID-19 vaccination?

When you call 1800 575 075, you will be speaking with a trained receptionist. If you have questions about COVID-19 vaccination and your health, please speak to your regular GP or visit the Australian Government COVID-19 website.

*Please note: Calls to 1800 phone numbers are generally free to make. Check with your mobile provider if you’re not sure.

This hotline is only for COVID-19 vaccination; for all other enquiries contact AccessHC on (03) 9810 3000.

There may be longer than normal wait times on our phone lines because of increased call volumes. We are still taking COVID-19 vaccination bookings and will answer as soon as possible. You can book your vaccination appointments online – book at Richmond or Hawthorn

Book online, or call 1800 575 075 for questions or to book your COVID-19 vaccination at AccessHC.

Preparing for your vaccination

Before your vaccination appointment, you should make sure your details are up to date with Medicare.

If you don’t have your account set up, you can:

Everyone aged 12 years and older is eligible to receive a COVID-19 vaccine.
Find out more information about eligibility on the Australian Government website. 
Call us on 1800 575 075 (free call*) for COVID-19 vaccination questions.


It’s important that you read important information about the COVID-19 vaccine and discuss any concerns with your regular doctor before your vaccination appointment.

COVID-19 vaccination patient information sheets

COVID-19 vaccination consent form

Information in other languages

Information about COVID-19 vaccines has been translated into multiple languages:

Information for new patients

Patients attending our medical practice for the first time will need to complete an online patient registration form.

Please bring a summary of your medical history from your regular GP to your appointment.

Existing patients

When you’re ready to get vaccinated, you can book an appointment with AccessHC online if you are an existing patient:

New patients

If you are a new patient to the clinic, please complete an online patient registration form before contacting us.

Once the registration is received and processed, a member of our team will call you to make an appointment.

Please do not come to your vaccination appointment:

  • if you are feeling unwell with fever, cough, runny nose or other symptoms that could be from COVID-19
  • if you are waiting for COVID-19 test results, or have tested positive for COVID-19
  • if you are a close contact of someone with COVID-19
  • if you have attended an exposure site; or
  • if you are in quarantine.

If you have had another vaccine in the 7 days before your COVID-19 vaccine appointment, please let us know as we may need to reschedule your appointment.

If you cannot make it to your vaccination appointment, please contact us to arrange a new appointment.

After receiving any vaccine, you may experience minor side effects. Most side effects are mild and last no more than a few days.

Common reactions to COVID-19 vaccinations include:

  • a sore arm
  • headache
  • low level fever
  • muscle pain
  • chills
  • tiredness
  • joint pain.

You can use the COVID-19 vaccine side effects symptom checker if you have concerns about any symptoms after your vaccine. The checker is also available through the National Coronavirus Helpline, 1800 020 080, 24 hours a day.

Read the Australian Government fact sheet: COVID-19 vaccination – After your AstraZeneca vaccine

Before and after your COVID-19 vaccination, it is important that you continue to protect those around you by:

  • wearing a face mask when required
  • washing your hands regularly with soap and water
  • keeping 1.5m from others
  • making sure the COVIDSafe app is active on your phone
  • staying informed about local restrictions.
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