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COVID-19

Access Health and Community is open for routine, essential and time critical care

Updated – 5 November 2021

  • AccessHC is open for routine, essential and time critical care.
  • Telehealth remains available and COVIDSafe measures are in place to help keep you safe.
  • Everyone who works at AccessHC is vaccinated against COVID-19.
  • Our group programs are beginning again. We have density limits in place, require everyone to wear a mask, and are pre-screening people for COVID-19 symptoms and other risk factors.
  • In line with government guidelines, some group and community programs will require all attendees to be fully vaccinated against COVID-19. We’ll let you know if your group has a mandatory vaccination requirement.

Our priority is to keep you, our staff members and communities safe. Please remember to check in, wear a face mask and follow the safety guidelines when you visit our locations.

If you have any questions, you can contact our team on 03 9810 3000.

If you have flu-like symptoms, even minor symptoms, our doctors can arrange a COVID-19 test for you. You can book a doctor’s appointment online or call 9810 3000. For other questions about COVID-19 please call the 24hr hotline 1800 675 398.

For all your other health and community services we are here to support you, your family and your neighbours as we all fight the pandemic together.

FAQs

All our team at AccessHC have been working hard since January 2020 to respond to COVID-19 in the community and support our clients and patients.

All of our sites are now open to support your health and wellbeing. Sometimes it will be necessary for you to come into the clinic, or for us to visit you in your home.

We have increased the frequency of cleaning at all of our sites and provided training to our staff on how to identify and respond to possible cases of COVID-19.

All patients and clients are asked to sign in for tracing purposes, and screened for risk factors of COVID-19.

The best place to get general information about COVID-19, the risk factors and how to protect yourself, visit the Department of Health and Human Services website.

 

  • Wash your hands frequently and thoroughly with soap and running water. See advice from the government on how to wash your hands
  • If you do not have access to soap and water, use an alcohol-based hand sanitiser with over 60 per cent alcohol
  • Avoid touching your eyes, nose and mouth
  • When you cough or sneeze, cover your mouth and nose with a tissue or your elbow
  • Keep at least 1.5 metres away from other people unless necessary
  • Wear a face mask or covering when required. For advice on wearing a face mask read this fact-sheet
  • If you have a fever, chills, cough, sore throat, runny nose, sneezing or you have lost your sense of smell or taste get a COVID-19 test. There are more than 150 locations across the state to get tested
    If you cannot get to a testing centre in your own car, or with a family member a test can be performed in your home.
  • Call 1800 675 398 to get advice on what to do and where to go for medical attention.

If you are unwell please call us on 9810 3000 for advice and to make an appointment.

If you have a fever, chills, cough, sore throat, runny nose, sneezing or you have lost your sense of smell or taste get a COVID-19 test. There are more than 150 locations across the state to get tested. If you become short of breath, call 000 and ask for an ambulance. If you cannot get to a testing centre in your own car, or with a family member a test can be performed in your home.

Yes, all of AccessHC’s doctors can provide assessment and treatment via phone or video link.  All patients wanting to come into the clinic, have to speak to a doctor on the phone or via video first. Most of our patients requiring a telehealth of video appointment will be bulk-billed, meaning there will be no cost to you. If there is a fee, our reception team will speak to you about it when you make the appointment. If you are unable to afford the cost, please speak to the doctor.

You may be charged a phone or internet data fee by your provider.

For more information about fees and charges, visit: Book an appointment

Information about how to get the most out of your phone or video appointment are available in English, Greek and Chinese Simplified.

Assessment centres for COVID-19 have been set up and many Victorian hospitals.  

  • call the dedicated hotline on 1800 675 398 to find out if you need to be tested 
  • You don’t need to call ahead before going to an assessment centre 

The assessment centres closest to Access Health and Community are: 

Call131 450  first and request the service that you need:

  • coronavirus hotline on1800 675 398 .
  • AccessHC 9810 3000 ( press option 5).
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