Home / Services / COVID-19


Access Health and Community is still open but there are changes to the services we offer.

On this page you will find general information about Coronavirus Disease (COVID-19) and how AccessHC is responding. Please check this page regularly for any updates to our services.  

Clients and Patients – please visit Information for Clients and Patients page.

Referrers and Key Partners – please visit Information for Referrers and Key Partners page  

Please call us on 9810 3000 before your appointment or class if:

  • you have flu-like symptoms (cough, high temperature, sore throat, sneezing)
  • you have travelled overseas recently or been in contact with someone who has
  • you have been in contact with a suspected or confirmed case of COVID-19.

If you think you may have coronavirus disease (COVID-19), please call the dedicated hotline on: 1800 675 398. 



AccessHC is well prepared to respond to the COVID-19 epidemic currently affecting the community. Our Executive, management and senior clinical staff are working together to make sure we are prepared for a range of possible scenarios. 

We have increased the frequency of cleaning at all of our sites and provided training to our staff on how to identify and respond to possible cases of COVID-19. 

All patients and clients are being screened for risk factors of COVID-19. If people are at risk, we are supporting them to access medical care through the coronavirus assessment centres. 

The best place to get general information about COVID-19, the risk factors and how to protect yourself, visit the Department of Health and Human Services website.


  • wash your hands frequently and thoroughly with soap and running water. See advice from the government on how to wash your hands click here
  • use an alcohol-based hand sanitiser with over 60 per cent alcohol 
  • avoid touching your eyes, nose and mouth 
  • when you cough or sneeze, cover your mouth and nose with a tissue or your elbow  
  • minimise physical contact with others where possible 
  • for healthy people, only wear a mask if you are taking care of a person with suspected COVID-19 
  • wear a P2 or N95 respirator mask only if you suspect you have COVID-19 
  • stay at home if you feel unwell (see advice on how to self isolate below) 
  • seek medical attention if you have a fever, cough or difficulty breathing 
  • call the dedicated hotline on 1800 675 398 to get advice on what to do and where to go for medical attention. 

If you are unwell – please call us on 9810 3000 for advice and to make an appointment. 

  • For GP and Pathology – press 1 
  • For Dental Services press 2 
  • To change an appointment for other services – press 3 
  • For new appointments at other services – press 4 
  • For all other enquiries – press 5

If you have recently returned from overseas or had close contact with a person who has COVID-19, and: 

  • begin to feel unwell 
  • develop a fever 
  • get shortness of breath 

Ring the coronavirus hotline (1800 675 398) to explain your situation. You will be guided on next steps and how to best receive medical care. 

If you have serious symptoms, such as difficulty breathing, call 000 – ask for an ambulance and tell the operator your recent travel history or if you have had close contact with a person who has COVID-19. 

AccessHC can provide you with an appointment by a GP and some other health professionals via telephone or video link.  

We can bulk-bill consultations with a Doctor if you: 

  • are a confirmed or suspected case of COVID-19 
  • are required to self-isolate by the government due to COVID-19. 

If you have been to our doctors in the last 12 months and : 

  • are aged over 70 years old (or over 50 if you’re of Aboriginal or Torres Strait Island descent) or
  • are pregnant or
  • are a parent of a child aged under 12 years  or
  • are being treated for a chronic health condition or 
  • are immune compromised. 

If you don’t meet the above criteria a charge of $40 to speak to a GP on the phone or via videolink applies (no Medicare rebate)
Please call us on 9810 3000 (press option 1) for more information 

Assessment centres for COVID-19 have been set up and many Victorian hospitals.  

  • call the dedicated hotline on 1800 675 398 to find out if you need to be tested 
  • You don’t need to call ahead before going to an assessment centre 

The assessment centres closest to Access Health and Community are: 

Scroll Up