Access Health and Community is still open but there are changes to the services we offer.
As Melbourne moves out of lockdown due to COVID-19 – most of our services are opening back up too. Some of our services are still mainly available online to keep you, our team and the community safe.
We are continuing to provide services face-to-face in our clinics, in people’s homes and via telehealth or telephone.
To find out more visit:
During the COVID-19 Pandemic it is important not to forget your general health and well-being. If you need to make an appointment with our team of health professionals, you can book a doctor’s appointment online or call 9810 3000 and arrange appointments with our other services.
If you do need to use our services, in person, you will need to wear a mask. If you don’t have access to masks – AccessHC can provide them to you.
Please stay home during the COVID-19 pandemic as much as you can.
If you have flu-like symptoms, even minor symptoms, our doctors can arrange a COVID-19 test for you. You can book a doctor’s appointment online or call 9810 3000. For other questions about COVID-19 please call the 24hr hotline 1800 675 398.
For all your other health and community services – we are here to support you, your family and your neighbours as we all fight the pandemic together.
What is AccessHC doing?
All our team at AccessHC have been working hard since January this year to respond to COVID-19 in the community and support our clients and patients.
Most of our sites have remained open to support your health and wellbeing. Most of our services are now available online, or via phone to help keep you and the community safe. Sometimes it will be necessary for you to come into the clinic, or for us to visit you in your home.
We have increased the frequency of cleaning at all of our sites and provided training to our staff on how to identify and respond to possible cases of COVID-19.
All patients and clients are being screened for risk factors of COVID-19. If people are at risk, we are supporting them to access medical care through the coronavirus assessment centres.
Where can I get more information about COVID-19?
The best place to get general information about COVID-19, the risk factors and how to protect yourself, visit the Department of Health and Human Services website.
How can you protect yourself?
- Wash your hands frequently and thoroughly with soap and running water. See advice from the government on how to wash your hands
- If you do not have access to soap and water, use an alcohol-based hand sanitiser with over 60 per cent alcohol
- Avoid touching your eyes, nose and mouth
- When you cough or sneeze, cover your mouth and nose with a tissue or your elbow
- Keep at least 1.5 metres away from other people unless necessary
- Wear a face mask or covering whenever you leave your home. For advice on wearing a face mask read this fact-sheet
- If you have a fever, chills, cough, sore throat, runny nose, sneezing or you have lost your sense of smell or taste – get a COVID-19 test. There are more than 150 locations across the state to get tested
If you cannot get to a testing centre in your own car, or with a family member a test can be performed in your home
- Call 1800 675 398 to get advice on what to do and where to go for medical attention.
What to do if you are feeling unwell
If you are unwell – please call us on 9810 3000 for advice and to make an appointment.
- For GP and Pathology – press 1
- For Dental Services – press 2
- To change an appointment for other services – press 3
- For new appointments at other services – press 4
- For all other enquiries – press 5.
If you have a fever, chills, cough, sore throat, runny nose, sneezing or you have lost your sense of smell or taste – get a COVID-19 test. There are more than 150 locations across the state to get tested. If you become short of breath, call 000 and ask for an ambulance. If you cannot get to a testing centre in your own car, or with a family member a test can be performed in your home.
Can I speak to a doctor via phone or video link?
Yes, all of AccessHC’s doctors can provide assessment and treatment via phone of video link. All patients wanting to come into the clinic, have to speak to a doctor on the phone or via video first. Most of our patients will be bulk-billed, meaning there will be no cost to you. If there is a fee, our reception team will speak to you about it when you make the appointment. If you are unable to afford the cost, please speak to the doctor.
You may be charged a phone or internet data fee by your provider.
For more information about fees and charges, visit: Book an appointment
Where are the coronavirus assessment centres?
Assessment centres for COVID-19 have been set up and many Victorian hospitals.
- call the dedicated hotline on 1800 675 398 to find out if you need to be tested
- You don’t need to call ahead before going to an assessment centre
The assessment centres closest to Access Health and Community are: