At Access Health and Community our doctors offer quality medical care and treatment. Our skilled and caring general practitioners are partners in your Health.
Our services and programs promote health and wellbeing. Our skilled and caring doctors are fully accredited and here for you.
Our medical services
- Individual consultation and treatment with our general practitioners and other skilled health experts
- Health Assessments
- Chronic Disease Management
- GP Management Plans
- Team Care Arrangement
- Mental Health Treatment Plans
Our medical team provide a range of health services to prevent illness, disease and injury.
Our doctors look after you
We understand that a positive and supportive relationship with your GP is highly important. Our team of doctors provide ongoing care to help you manage your health. Their expertise and knowledge ensures we are looking after your health concerns and needs.
Diverse GPs in a diverse community
Our team is made up of both male and female doctors. Our general practitioners and health specialists are from a range of cultures, meaning many languages are spoken at our practices. Our reception team are also multi-lingual. Our staff profiles also include information about the languages they speak.
Our services and programs promote health and wellbeing. We are here for you.
How to make an appointment
To make an appointment:
- Call us on 03 9810 3000 and we’ll make every effort to give you your preferred time with the doctor of your choice
- Use our online booking module
- Download the ‘Access Health and Communtiy App’ for the App Store or Google Play.
- Speak to one of our friendly reception team at any of our locations.
A standard doctor’s appointment is 15 minutes. Longer appointments are available. Speak to our receptionists if you need a longer appointment.
We give priority to emergencies. Sometimes this can cause minor appointment delays.
If you need an interpreter
If you need an interpreter service please let us know when you make your appointment.
New GP consultation fees from 1 February 2018
From 1 February 2018, some patients will be charged for their doctor consultation and after receiving their Medicare Rebate will be out of pocket $30.
These fees will not apply to everyone. Reflecting our commitment to improve the health and well-being of our communities, we will continue to bulk-bill a range of patients who are eligible under Medicare:
• children under the age of 16
• students under the age of 25
• Health Care Card holders
• Indigenous/Torres Strait Islanders
• National Disability Insurance Scheme approved clients
Please talk to your doctor if you are experiencing financial hardship and don’t meet the above criteria or if you have any other questions.
See our fees and payments page for more information about consultation fees.
Can I get my results over the phone from a doctor or nurse?
You need to make a follow up appointment with your doctor to get your results.
Do I always have to go back to the same doctor?
For continuity of care, we strongly advise you to see a regular doctor. You are welcome to see any doctor of your choice.
Can I obtain a Mental Health Treatment Plan, GP Management Plan or Team Care Arrangement from any doctor (even if they haven’t seen them before)?
No. There are strict medicare guidelines for preparation of these care plans. Please discuss with your doctor, who will be happy to help.
Can I get a copy of my Medical Records for personal reasons?
Yes, you’ll need to complete and sign a release of information form at reception. Please allow a few days for the release of information.
There may be an administration fee for printing/photocopying your medical records. Please discuss with reception, who will be able to help.
If I normally see a doctor at one particular site can the doctor access my medical record if I have an appointment at another site?
Yes. The doctor will have access to your medical records at all sites.
Do I need an appointment to see a doctor or can I just turn up to the practice on the day?
You always need to have a booked appointment to see your doctor. If your usual doctor is not available we will endeavour to book you an appointment with another doctor.
If I don’t have a medicare card do I have to pay to see a doctor?
If you don’t have a Medicare card you will have to pay the amount on the day and claim from your private health fund independently.
Does Access Health and Community accept overseas student healthcare cards?
If you are an overseas student and hold a Medibank Private OSHC card, Access Health & Community can claim directly for you.
If you are an overseas student and have another Private Health Insurance policy, you will need to pay the account on the day and claim independently.
Do I have to pay for vaccines?
Some vaccines are Government funded and there is no fee. Some vaccines, for example, travel vaccines incur a fee. Please speak with a doctor who will be happy to discuss your options.