Home / Services / Doctor


At Access Health and Community our doctors offer quality medical care and treatment. Our skilled and caring general practitioners are partners in your Health.

Our services and programs promote health and wellbeing. Our skilled and caring doctors are fully accredited and here for you.

Our medical services

  • Individual consultation and treatment with our general practitioners and other skilled health experts
  • Health Assessments
  • Chronic Disease Management
  • GP Management Plans
  • Team Care Arrangement
  • Mental Health Treatment Plans
  • Vaccinations.

Our medical team provide a range of health services to prevent illness, disease and injury.

Our doctors look after you

We understand that a positive and supportive relationship with your GP is highly important. Our team of doctors provide ongoing care to help you manage your health. Their expertise and knowledge ensures we are looking after your health concerns and needs.

Diverse GPs in a diverse community

Our team is made up of both male and female doctors. Our general practitioners and health specialists are from a range of cultures, meaning many languages are spoken at our practices. Our reception team are also multi-lingual. Our staff profiles also include information about the languages they speak.

Our services and programs promote health and wellbeing. We are here for you.

How to make an appointment

To make an appointment:

  • Call us on 03 9810 3000 and we’ll make every effort to give you your preferred time with the doctor of your choice
  • Use our online booking module
  • Download the ‘Access Health and Communtiy App’ for the App Store or Google Play.
  • Speak to one of our friendly reception team at any of our locations.

Appointment times

A standard doctor’s appointment is 15 minutes. Longer appointments are available. Speak to our receptionists if you need a longer appointment.

We give priority to emergencies. Sometimes this can cause minor appointment delays.

If you need an interpreter

If you need an interpreter service please let us know when you make your appointment.


New GP consultation fees from 1 February 2018

From 1 February 2018, some patients will be charged for their doctor consultation and after receiving their Medicare Rebate will be out of pocket $30.

These fees will not apply to everyone. Reflecting our commitment to improve the health and well-being of our communities, we will continue to bulk-bill a range of patients who are eligible under Medicare:
• pensioners
• children under the age of 16
• students under the age of 25
• Health Care Card holders
• Indigenous/Torres Strait Islanders
• National Disability Insurance Scheme approved clients
• refugees
• homeless
• unemployed.

Please talk to your doctor if you are experiencing financial hardship and don’t meet the above criteria or if you have any other questions.

See our fees and payments page for more information about consultation fees.

Services available at:

7 Samarinda Avenue, Ashburton, Victoria, Australia
378 Burwood Road, Hawthorn, VIC, 3122, Australia
1/360 Burwood Road, Hawthorn, VIC, 3122, Australia
283 Church Street, Richmond, VIC, 3121, Australia


You need to make a follow up appointment with your doctor to get your results.

For continuity of care, we strongly advise you to see a regular doctor. You are welcome to see any doctor of your choice.

No. There are strict medicare guidelines for preparation of these care plans. Please discuss with your doctor, who will be happy to help.

Yes, you’ll need to complete and sign a release of information form at reception. Please allow a few days for the release of information.

There may be an administration fee for printing/photocopying your medical records. Please discuss with reception, who will be able to help.

Yes. The doctor will have access to your medical records at all sites.

You always need to have a booked appointment to see your doctor. If your usual doctor is not available we will endeavour to book you an appointment with another doctor.

If you don’t have a Medicare card you will have to pay the amount on the day and claim from your private health fund independently.

If you are an overseas student and hold a Medibank Private OSHC card, Access Health & Community can claim directly for you.

If you are an overseas student and have another Private Health Insurance policy, you will need to pay the account on the day and claim independently.

Some vaccines are Government funded and there is no fee. Some vaccines, for example, travel vaccines incur a fee. Please speak with a doctor who will be happy to discuss your options.