Lilydale Medicare Urgent Care Clinic
The Lilydale Medicare Urgent Care Clinic (UCC) at Inspiro - 17 Clarke Street - opens from Monday 22 December.
Lilydale Medicare Urgent Care Clinic
17 Clarke Street, Lilydale
Located at Inspiro. Get directions.
Email: lilydaleucc@accesshc.org.au
Phone: (03) 9738 8888
Click here to book online
If you speak a language other than English, we provide an interpreter service through Translation and Interpreting Service (TIS National) at no additional cost.
Opening hours
Below are our current opening hours over the holiday period.
As our opening hours and wait times can change at short notice, please call our team on (03) 9738 8888 to confirm these details.
- Tuesday 23 December: 8am – 10pm
- Wednesday 24 December: 8am – 3pm
- Thursday 25 December: 8am – 10pm
- Friday 26 December: 8am – 10pm
- Saturday 27 December: 8am – 10pm
- Sunday 28 December: 8am – 10pm
- Monday 29 December: 8am – 10pm
- Tuesday 30 December: 8am – 10pm
- Wednesday 31 December: 8am – 10pm
- Thursday 1 January: 8am – 10pm
- Friday 2 January: 8am – 3pm
Once fully operational, we will be open from 8am – 10pm seven days a week.
The Lilydale Medicare Urgent Care Clinic opened to the public from Monday 22 December.
This service is brand new, and we are still recruiting a full team.
While we’re establishing the service, there may be some days or hours when we’re unable to staff the service and need to temporarily close.
Thank you for your understanding.
What is a Medicare Urgent Care Clinic?
The Lilydale Medicare Urgent Care Clinic (UCC) is bulk billed, open for extended business hours, and people won’t need an appointment or referral.
The clinic is for when you need urgent health care, but it’s not life threating, and when it can’t wait for an appointment with your regular GP.
This includes treatments for conditions like infections, fevers, cuts, burns, fractures, and sprains.
The Lilydale Medicare Urgent Care Clinic will help people in the Yarra Ranges get the care they need, when and where they need it, and help to reduce pressure on emergency departments.
We’re proud to help bring this essential service to the Yarra Ranges.
For more information about the service, view the frequently asked questions below.
The Medicare UCC is an initiative funded by the Australian Government. For more information about the Medicare UCC Program, please go to www.health.gov.au/find-a-medicare-ucc
Access Health and Community also runs the Richmond Urgent Care Clinic, located at 21-31 Goodwood Street.
Frequently Asked Questions
Who can visit the Medicare Urgent Care Clinic?
Medicare Urgent Care Clinics provides free urgent treatment for conditions like mild infections and burns, cuts or suspected fractures.
The Clinic is for when you need urgent attention, but not an emergency response.
We run as a triage service, which means people with the most urgent needs are seen first. Please be aware that there may be wait times before you are seen.
The Lilydale Medicare Urgent Care Clinic can be busy.
If your situation isn’t urgent, we might refer you to a GP or medical centre.
How can I make an appointment?
You can book online on HotDoc or call us on (03) 9738 8888.
Walk-in appointments are welcome, subject to availability. People with the most urgent healthcare needs will be seen first.
How can I get to the Lilydale Medicare Urgent Care Clinic?
The Lilydale Medicare Urgent Care Clinic is located at 17 Clarke Street, in the Inspiro building.
Car parking is available on site and we are located close to public transport:
- 600 metres – 10-minute walk – from Lilydale train station
- 180 metres – 3 minute walk – from the bus stop (Lilydale Post Office/Maroondah Hwy).
Am I eligible to visit the Medicare Urgent Care Clinic?
To visit the Urgent Care Clinic you must:
- be able to move about on your own
- have an injury or illness that is suitable for management in a primary care setting
- require same-day care
- not be able to see your regular GP that day and would otherwise be going to an Emergency Department.
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
What conditions do you treat?
Medicare Urgent Care Clinic GPs and nurses can give you priority care for conditions like:
- Mild to moderate infections
- Fever
- Pain when urinating
- Sprains and suspected minor fractures
- Back and muscle pain
- Minor cuts, burns and insect or animal bites
- Heartburn, vomiting or nausea
- Headaches, migraines or brief fainting
- Constipation, diarrhoea or abdominal pain
- Allergies and rashes
- Light bleeding in first trimester of pregnancy
- Mild to moderate asthma attacks, coughs and other breathing difficulties.
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
What are the other options if I'm not eligible?
Your doctor
If your need is not urgent (such as updating an asthma plan or getting a repeat prescription for regular medication), see your regular doctor.
Nurse on Call
If you want advice about a minor issue, you can contact Nurse on Call (1300 60 60 24) or talk to a pharmacist.
Virtual Emergency Care
For urgent care from home or anywhere, Virtual Emergency Care is a free 24/7 service that connects you to an emergency doctor or nurse from your computer or mobile.
Virtual Emergency Care is delivered by the Victorian Virtual Emergency Department (VVED).
Pre-register with the Victorian Virtual Emergency Department at www.vved.au/self_registrations
Maternal and Child Health Line
Families can get 24/7 support by calling the Maternal and Child Health Line on 13 22 29.
This is a telephone service staffed by qualified Maternal and Child Health nurses.
The telephone line provides over-the-phone information, advice and referral to all families with young children (from birth to school age).
Triple Zero
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
How much does it cost to visit the Urgent Care Clinic?
Services are provided at no cost to you.
Who can access the service? Do I need a Medicare card?
Services are available for everyone- with or without a Medicare card.
If you do have a Medicare card, please bring it along to your appointment.
Do I need an appointment?
You can book online on HotDoc. Walk-in appointments are also welcome, subject to availability. If you need any help, contact our team on (03) 9738 8888.
You do not need a doctor’s referral.
How can I find our more information?
To learn more, send us an email to lilydaleucc@accesshc.org.au or phone the team on (03) 9738 8888.
To learn more about Medicare Urgent Care Clinics visit: http://www.health.gov.au/find-a-medicare-ucc
Make a booking for the Urgent Care Clinic
It's quick and easy to book online or walk-in appointments are welcome, subject to availability. If you need help you can call our Lilydale Medicare Urgent Care Clinic team on (03) 9738 8888.