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AccessHC can provide you with an appointment by a GP and some other health professionals via telehealth

Call us on 03 9810 3000 to book your doctor appointment or click the doctor online booking links below to book a telehealth appointment online. New patients will need to call reception on 9810 3000 to make an appointment. Face to face appointments will only be offered if deemed appropriate by your doctor after an initial phone or video consultation.

Non-medical appointments

For all other non-medial appointments please call our Intake team on 03 9810 3000. You can also visit one of our locations and speak to the reception staff.

Before your appointment we will check that you don’t have COVID-19 symptoms and find the safest way to care for you and your family.

Doctor appointments

Our standard appointments are 15 minutes. If you want a longer or special appointment call the centre for a booking.
If you need to cancel an appointment please call us on 03 9810 3000 to make the cancellation.
If you do not cancel and cannot attend, we may need to charge you a cancellation fee.
To book all other services appointment please call the location where the service is offered. If you’re not sure call 03 9810 3000.

Hawthorn Doctor Online Bookings, 378 Burwood Road, Hawthorn VIC 3122, phone: 03 9810 3000, Fax: 03 9818 6714
Richmond Doctor Online Bookings , 283 Church Street, Richmond VIC 3121, Phone: 03 9810 3000 , Fax: 03 9425 9551
headspace Hawthorn Online Doctor Bookings, Hawthorn Town, Hall Level 1, 360 Burwood Rd, Hawthorn, VIC 3122. Phone: 03 9006 6500 to make an appointment.

Medical Practice Telehealth Appointments

To help keep the community healthy during the COVID-19 Pandemic, your GP can now speak to you using the telephone or a videolink. If they can safely assess and treat you via phone or video, they will do this. If they need you to come into the clinic for further assessment they will arrange for this to happen.

We look forward to continuing to support you in whatever way we can to ensure you receive care when you need it. 

What is Telehealth?

Telehealth provides you with the ability to book a phone call or video appointment with your doctor from the comfort and safety of your home or workplace. Having a consultation by telephone, or video conference, will allow you access to your doctor to discuss your health concerns without having to come into the practice.

How do I make an appointment?

Please call our reception team on 9810 3000 and press option 1 to schedule a telehealth appointment. Please make sure we have your best contact number on file so your doctor can call you. You will be provided with detailed instructions on how to conduct your appointment.

How much does it cost?

Any patient who is at risk of COVID-19 infection is eligible for a Medicare funded telephone or video appointment
All eligible Medicare telephone/video appointments will be bulk billed. This means there will be no ‘out of pocket’ expense to you. This includes:
- patients with concession cards or aged under 16
- all patients under treatment for a chronic health condition
- anyone with an immune deficiency
- expectant mothers (pregnant)
- anyone aged 70 and over
- parents of children under 12 months
- Indigenous patients aged 50 and over

Most of our patients will be bulk billed
If it is a private consultation, it will be the medicare rebate plus $33. eg. standard $71.20
If you don’t have a Medicare card, and/or meet the above criteria, we will require a $40 upfront payment as no Medicare rebate applies
As always, we take our patients’ individual circumstances into consideration. Please discuss this with your doctor. They will bulk bill where possible

Your appointment will be bulk billed if you meet the above criteria and have a current Medicare card. This means there will be no ‘out of pocket’ expense to you.

Will I get an appointment reminder?

You will receive an SMS (text message) from AccessHC confirming the date and time of your telehealth phone or video consultation. There is no need for you to come into the clinic.

What happens when it’s my telephone appointment time?

The doctor will phone you as close as they can to your appointment time. We recommend having your phone nearby. You will need to be available for up to one hour after your allocated appointment time in case your doctor has been held up. The doctor will only call twice. If you do not pick up you will miss your appointment.

What happens when it’s my video appointment time?

You will need access to a smart phone, tablet, laptop or computer. You would have received an email with a ‘video link’ when you made your appointment. At your appointment time you will need to join the meeting for up to one hour. The GP will try to join twice and if you are not there you will miss your appointment.

What if I need to see the doctor at the clinic?

No patients will be able to attend the clinic for a face to face consultation with their doctor unless they have had a telehealth appointment with that doctor first. During your telehealth phone/video consultation the doctor can arrange a time for you to come into the clinic for further assessment if required.

What if I need a script, pathology form or referral?

All prescriptions, pathology forms and referrals can be done during your telehealth appointment. Your doctor will either email, post of fax these out.

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