Book an Appointment

Telehealth provides you with the ability to book a phone call or video appointment with your doctor from the comfort and safety of your home or workplace. Having a consultation by telephone, or video conference, will allow you access to your doctor to discuss your health concerns without having to come into the practice.  

Please call our reception team on 9810 3000 and press option 1 to schedule a telehealth appointment. Please make sure we have your best contact number on file so your doctor can call you. You will be provided with detailed instructions on how to conduct your appointment. 

1. Any patient who is at risk of COVID-19 infection is eligible for a Medicare funded telephone or video appointment 
2. All eligible Medicare telephone/video appointments will be bulk billed. This means there will be no ‘out of pocket’ expense to you. This includes:  
   • patients with concession cards or aged under 16  
   • all patients under treatment for a chronic health condition 
   • anyone with an immune deficiency 
   • expectant mothers (pregnant) 
   • anyone aged 70 and over  
   • parents of children under 12 months 
   • Indigenous patients aged 50 and over  

•  Most of our patients will be bulk billed 
• If it is a private consultation, it will be the medicare rebate plus $33. eg. standard $71.20 
• If you don’t have a Medicare card, and/or meet the above criteria, we will require a $40 upfront payment as no Medicare rebate applies 
• As always, we take our patients’ individual circumstances into consideration. Please discuss this with your doctor. They will bulk bill where possible 

 Your appointment will be bulk billed if you meet the above criteria and have a current Medicare card. This means there will be no ‘out of pocket’ expense to you.   

You will receive an SMS (text message) from AccessHC confirming the date and time of your telehealth phone or video consultation. There is no need for you to come into the clinic.

The doctor will phone you as close as they can to your appointment time. We recommend having your phone nearby. You will need to be available for up to one hour after your allocated appointment time in case your doctor has been held up. The doctor will only call twice. If you do not pick up you will miss your appointment.

You will need access to a smart phone, tablet, laptop or computer. You would have received an email with a ‘video link’ when you made your appointment. At your appointment time you will need to join the meeting for up to one hour. The GP will try to join twice and if you are not there you will miss your appointment.

No patients will be able to attend the clinic for a face to face consultation with their doctor unless they have had a telehealth appointment with that doctor first. During your telehealth phone/video consultation the doctor can arrange a time for you to come into the clinic for further assessment if required.

All prescriptions, pathology forms and referrals can be done during your telehealth appointment. Your doctor will either email, post of fax these out.