Book Doctor Appointment, GP & Health Professional Appointments Online

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Doctor Appointments

Our standard appointments are 15 minutes. If you want a longer or special appointment call the centre for a booking.
If you need to cancel an appointment please call us on 03 9810 3000 to make the cancellation.
If you do not cancel and cannot attend, we may need to charge you a cancellation fee.
To book all other services appointment please call the location where the service is offered. If you’re not sure call 03 9810 3000.

Book a Doctor Appointment

Hawthorn Doctor Online Bookings, 378 Burwood Road, Hawthorn VIC 3122, phone: 03 9810 3000, Fax: 03 9818 6714
Richmond Doctor Online Bookings , 21-31 Goodwood Street, Richmond VIC 3121, Phone: 03 9810 3000, Fax: 03 9425 9551
headspace Hawthorn Online Doctor Bookings, Hawthorn Town, Hall Level 1, 360 Burwood Rd, Hawthorn, VIC 3122. Phone: 03 9006 6500 to make an appointment.
headspace Malvern Online Doctor Bookings, 1257 High St, Malvern VIC 3144. Phone: 03 9006 6550 to make an appointment.
Richmond Urgent Care Clinic Bookings, 21-31 Goodwood Street, Richmond, VIC 3121. Phone: 03 88504190.
Doncaster Specialist Women’s Health GP Bookings, 90 Tram Road, Doncaster, VIC 3108. Phone 03 9810 3000. Learn more about this service.

Before your appointment we will check that you don’t have respiratory symptoms and find the safest way to care for you and your family.

Non-medical appointments

For all other non-medical appointments please call our team on 03 9810 3000. You can also visit one of our locations and speak to the customer service staff.

Medical Practice Telehealth Appointments

Your GP can speak to you using the telephone or a videolink. We look forward to supporting you in whatever way we can to ensure you receive care when you need it. 

What is Telehealth?

Telehealth provides you with the ability to book a phone call or video appointment with your doctor from the comfort and safety of your home or workplace. Having a consultation by telephone, or video conference, will allow you access to your doctor to discuss your health concerns without having to come into the practice.

How do I make an appointment?

Please call our reception team on 9810 3000 to schedule a telehealth appointment or book online. Please make sure we have your best contact number on file so your doctor can call you. You will be provided with detailed instructions on how to conduct your appointment.

How much does it cost?

The out-of-pocket fee for Richmond and Hawthorn medical practice appointments is $48.00.

You need to pay for the cost of your consultation on the day of your appointment. We accept EFTPOS, credit card* or cash. We can claim your Medicare rebate on the day. Your rebate will be deposited into your nominated bank account within 48 hours.

Bulk billing is available for people who have a Medicare card and are:

Pension Card Holders
Health Care Card Holders (except Commonwealth Seniors Health Card)
Children under 16 years
Aboriginal and or Torres Strait Islander Peoples
Refugees
Homeless people

Any patient who is at risk of COVID-19 infection is eligible for a Medicare funded telephone or video appointment.

All eligible Medicare telephone/video appointments will be bulk billed. This means there will be no ‘out of pocket’ expense to you.

*We do not accept American Express (Amex) cards.

As always, we take our patients’ individual circumstances into consideration. Please discuss this with your doctor. They will bulk bill where possible.

Will I get an appointment reminder?

You will receive an SMS (text message) from AccessHC confirming the date and time of your telehealth phone or video consultation. There is no need for you to come into the clinic.

What happens when it’s my telephone appointment time?

The doctor will phone you as close as they can to your appointment time. We recommend having your phone nearby. You will need to be available for up to one hour after your allocated appointment time in case your doctor has been held up. The doctor will only call twice. If you do not pick up you will miss your appointment.

What happens when it’s my video appointment time?

You will need access to a smart phone, tablet, laptop or computer. You would have received an email with a ‘video link’ when you made your appointment. At your appointment time you will need to join the meeting for up to one hour. The GP will try to join twice and if you are not there you will miss your appointment.

What if I need to see the doctor at the clinic?

No patients will be able to attend the clinic for a face to face consultation with their doctor unless they have had a telehealth appointment with that doctor first. During your telehealth phone/video consultation the doctor can arrange a time for you to come into the clinic for further assessment if required.

What if I need a script, pathology form or referral?

All prescriptions, pathology forms and referrals can be done during your telehealth appointment. Your doctor will either email, post of fax these out.

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