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Protecting your Privacy

Access Health and Community (AccessHC) is committed to protecting the privacy of our clients and staff

We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act. Our Privacy Policy meets the requirements of all relevant Australian and Victorian Law. To read out full Privacy Statement in English, click here. For translation click on the relevant Privacy Statement below.

Privacy Statement – Farsi
Privacy Statement – Greek
Privacy Statement – Simplified Chinese
Privacy Statement – Vietnamese
Privacy Statement – Italian

Collection, Use & Disclosure
We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment.

We may access information:

  • provided directly by the patient
  • provided on the patient’s behalf with the patient’s consent
  • from a health service provider who refers the patient to medical practitioners
  • from health service providers to whom patients are referred.

Personal information collected by us may be used or disclosed:

  • for the purpose the patient was advised of at the time of collection of the information by us
  • as required for delivery of the health service to the patient
  • as required for the ordinary operation of our services (i.e. to refer the patient to a medical specialist or other health service provider)
  • as required under compulsion of law
  • where there is a serious and imminent threat to an individual’s life, health, or safety
  • a serious threat to public health or public safety.

Child safety and privacy

Child safety is our top priority – learn more about our commitment to child safety here. You can read our Child Safe and Wellbeing Policy.

You can also download Child Information Sharing Factsheet in your language.

If you have any questions about the privacy of your information please email our Privacy Officer privacy@accesshc.org.au



Contact us

After-hours contacts

For after-hours assistance regarding AccessHC property and security call 0466 501 902.

For after-hours medical care call 132660.

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