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Hawthorn doctors

Our Hawthorn doctors provide the level of care that you need. They are here to keep you in good health.

AccessHC Hawthorn doctors are experts in general and family health. We offer:

  • a full range of general practice medical services and can treat most non-hospital medical conditions
  • medical care for your whole family from newborn babies to the elderly
  • support you need to prevent illness, disease or injury.

Our Hawthorn doctors bulk bill

We bulk bill a range of patients who are eligible under Medicare, including:

  1. pensioners
  2. children under the age of 16
  3. students under the age of 25
  4. Health Care Card holders
  5. Indigenous Australians and Torres Strait Islanders
  6. National Disability Insurance Scheme (NDIS) approved clients
  7. refugees
  8. homeless people

You don’t pay for your consultation if you are a bulk billing patient eligible under Medicare.

Please talk to your doctor if you are experiencing financial hardship and don’t meet the above criteria or if you have any other questions.

Doctor services in Hawthorn

Our Hawthorn doctors offer a wide range of services, all in one location:

Services in detail

Family healthcare

At our Hawthorn medical centre offer comprehensive primary medical care for parents and children across all ages, genders and diseases.

Our patients enjoy seeing the same doctors and nurses over multiple visits. They value the relationships they have with our team and the highest quality care and well-being they give their families.

Children’s health checks are an important of our services. They include monitoring development and normal milestones, immunisation and health promotion.

Healthy kids’ checks for 3-4 year olds can assess readiness for school and provide an opportunity for early screening for visual acuity, hearing, coordination as well as motor skills and other areas of development.

We also offer:

  • antenatal care and pregnancy
  • 6-week old baby checks
  • 4-year-old Healthy kids check
  • asthma action plans
  • childhood immunisations.

Book your GP appointment online or call us on 03 9810 3000

Adult Health

The general practitioners in Hawthorn provide the following services:

  • women’s health
  • men’s health
  • care of older people
  • chronic Disease Management Care Plans
  • diet and exercise advice
  • driving Licence assessments
  • influenza vaccination clinics
  • mental health care plans and stress management
  • skin cancer screening
  • skin checks and treatment for sunspots and skin cancers
  • weight problems.

Occupational health

Our GPs can help with a range of occupational health services:

  • WorkCover and occupational health
  • driver medicals for commercial Vehicles (TAXI)
  • corporate vaccination programs
  • insurance reports
  • pre-employment medicals
  • legal reports.

Travel medicine clinic and vaccinations

Our doctors will assist you with travel vaccinations, up to date travel information, malaria prevention, education and awareness of the local culture or region to help prevent accidents and injuries.

Sports medicine

Both amateur and professional athletes may require treatment by a doctor specialising in sports medicine in order to optimise performance. Sports medicine may include treatment and prevention of injuries, physical fitness, exercise as well as nutrition planning and rehabilitation.

Treatment Room Services

  • Minor operations
  • ECGs & spirometry
  • Wound care
  • Liquid nitrogen freezing for warts & sun spots

Book your GP appointment online or call us on 03 9810 3000

Pathology

Australian Clinical Labs is a leading provider of pathology services in Australia.

Australian Clinical Labs provides a number of pathology services from our Hawthorn Medical Clinic.

Pathology testing is used to assess various conditions. Our Hawthorn locations provide testing and act as collection centre too.

How to make an appointment

No appointment is needed for this service. Simply visit either our Hawthorn clinic and speak with a reception team.

Fees and payments

We bulk bill most pathology services for all Medicare card holders.

If we are doing a special test that requires us to charge a fee, the clinician will tell you before we carry out the test.

Our intake team will be able to provide further details.

Opening hours
Mon to Fri: 8:00 AM to 1:00 PM
Sat: 9:00 AM to 12:00 PM
Sun: Closed

Repeat prescriptions and referrals

All repeat prescriptions or specialist referrals require an appointment with our doctor to monitor appropriate treatment and ensure regular ongoing assessment.

Practice nurses

Our practice nurses assist with minor surgical procedures, illnesses or injuries.

Read more about nursing services at Access Health and Community clinics

Our Hawthorn clinic is a fully accredited general practice.  


Booking your appointment

We offer standard appointments (15 minutes) and long consultations (30 minutes)

Online booking system

Make a booking online. The booking system will prompt you to register online if you are a new patient. You will receive a confirmation email once you have completed your booking.

Before your appointment

Important information for new patients

  1. Arrive early – please arrive at least 15 minutes before your appointment and report to the reception. Please complete a new patient registration form when you arrive to our Hawthorn medical centre.
  2. Cancellations – please call us on 03 9810 3000 to reschedule or cancel your appointment if you cannot come. Giving us 24 hours notice means we can offer the appointment to someone else who may need it.
  3. Read – our information booklet on rights and responsibilities and about our privacy policy that outlines how we keep information confidential.
  4. Find out information about disability access, parking and public transport.
  5. Use MyHealth Pad to prepare for your appointment and take notes during the appointment for later reference
  6. Lastly, always remember to bring your Medicare, Pension or Health Insurance Card to your appointment.

Location

Our Hawthorn medical clinic is located on 378 Burwood Road, Hawthorn, VIC, 3122, Australia.  We have on-street parking available.

Public Transport

  1. Glenferrie train station – 400m walk
  2. Auburn train station – 850m walk
  3. Route 16 tram – stop 73 Burwood Road/Glenferrie Road

Our reception is located on the ground floor. Please report to reception when you arrive and complete a new patient registration form when you arrive to our Hawthorn medical centre.

Sometimes we have to help patients with urgent medical needs before we can see you. We know you are waiting and will see you as soon as we can.

Richmond doctors clinic front view
Our Hawthorn medical centre  is  at 378 Burwood Rd.

After your appointment

There is no charge for your appointment if you are a bulk billing patient.

Other patients can pay by EFTPOS, credit card and cash only.  Rebates are available through Medicare online and can be transferred to your registered bank account with Medicare within 24-48 hours.

When you pay for your appointment:

  1. You make a full payment e.g. $67.60 for the standard consultation
  2. We then transfer $37.60 into your bank account. We can do that only if your bank account is registered with Medicare. Visit medicareaustralia.com.au if your bank account is not registered with Medicare.
  3. This leaves you with a $30 out of pocket cost for your standard consultation – this is the cost of your appointment.

Medicare does not send benefit cheques. If you have not received your Medicare rebate into your registered bank account within 48 hours please call Medicare on 132 011.

Our fees:

  • Standard weekday consultation – $67.60
    ($30 gap so the Medicare rebate is $37.60 and you pay $30)
  • Standard Saturday consultation before 1.00pm – $67.60
    ($30 gap so the Medicare rebate is $37.60 and you pay $30)
  • Standard Saturday consultation after 1.00pm – $97.00
    ($30 Gap so the Medicare rebate is $67 and you pay $30)
  • Double weekday consultation – $102.80
    ($30 gap so the Medicare rebate is $72.80 and you pay $30)
  • Double Saturday consultation after 1.00pm – $113.95  ($30 Gap so the Medicare rebate is $83.95 and you pay $30)

Cancellation Policy

If you are unable to attend a scheduled appointment, please contact us to cancel or change your appointment time. Please be mindful that all patients who miss their appointment are charged a missed appointment fee $37.60 (GST inclusive) which is not claimable through Medicare.

Hawthorn Medical Centre – other services

Ask our reception staff about other services we offer at our Hawthorn Clinic:

Alcohol and other drug services, including specialist youth and family services

  1. Mental health nursing
  2. Blood test/pathology
  3. Child and family
  4. Counselling, psychology and social work
  5. Diabetes education
  6. IDEAS (Integrated Diabetes Education and Assessment Service)
  7. Dietitian/nutrition support
  8. Health Promotion
  9. Needle and Syringe Program
  10. Occupational therapy
  11. Peer Support Groups
  12. Physiotherapy and exercise groups
  13. OAHKS (Osteoarthritis of Hip and Knee Service)
  14. Podiatry
  15. Smoking cessation
  16. Speech pathology.
  17. RCH Eczema Clinic
  18. Volunteer Transport

If you are looking for more information to take care of your health, visit our Resources page. Here we provide information about some of the most common health topics.

Services available at:

378 Burwood Road, Hawthorn, VIC, 3122, Australia

FAQs

If you don’t have a Medicare card you will have to pay the amount on the day and claim from your private health fund or Medicare independently.

You need to make a follow-up appointment with your doctor to get your results. W cannot give results over the phone.

For continuity of care, we strongly advise you to see a regular doctor but sometimes your doctor may not be available. You are welcome to see any doctor of your choice who is available on the day.

No. There are strict Medicare guidelines for preparation of these care plans. Please discuss with your doctor, who will be happy to help.

Yes, you’ll need to complete and sign a release of information form at reception. Please allow a few days for the release of information.

There may be an administration fee for printing/photocopying your medical records. Please discuss with reception, who will be able to help.

Yes. The doctor will be able to access your medical records at Richmond and Hawthorn locations.

If you don’t have a Medicare card you will have to pay the amount on the day and claim from your private health fund independently.

If you are an overseas student and hold a Medibank Private OSHC card, Access Health & Community can claim directly for you.

If you are an overseas student and have another Private Health Insurance policy, you will need to pay the account on the day and claim independently.

Some vaccines are Government funded and there is no fee. Some vaccines, for example, travel vaccines incur a fee. Please speak with a doctor who will be happy to discuss your options.