Fees & Payments

We offer a wide range of services for all members of the community. Some of our services are subsidised and may have eligibility requirements.

To see exact fees for each of our services, visit the individual service pages.

To see the many of the funding streams we work with and their eligibility, visit our funding and eligibility page.

We can support you to apply for My Aged Care and National Disability Insurance Scheme (NDIS) funding.

Find out about your eligibility for the subsidised options we offer:

• For non-subsidised services, if you have private health insurance you can often claim your rebates at the time of your visit.
• For our doctor services, we provide bulk billing to a range of patients and clients. We offer bulk billing from Monday to Friday.

We set the costs of our services based on income ranges. These income ranges are based on the Centrelink Income Test for pensioners. See our current income tables.

Our Billing Policy Explained

At AccessHC, we pride ourselves on providing the highest possible standard of health care to our community. To achieve this in today’s environment, it’s not possible to bulk-bill everyone.

That’s why we charge a consultation fee in most cases.

On the other hand, we are very aware that there may be times in life when health and expenses become a challenge. It’s important that people are still able to access quality health care at these times, and so we offer bulk-billing in some circumstances.

 Bulk Billing

 Bulk billing is available for people who have a Medicare card and have are:

• Health Care Card Holders
• Pension Card Holders
• DVA Card Holders
• Children under 16 years
• Students under 25 years with a Student IC card
• Refugees
• NDIS clients

Please note bulk billing is only available with presentation of a valid card as mentioned above, we cannot bulk bill you if your card has expired.

Private Fees

Private consults are charged for all other patients. The ‘GAP’ is the amount you end up paying after you have received your Medicare rebate.

• Standard weekday consultation up to 15 minutes = $67.05 ($30 gap)
• Standard consultation Saturdays before 1pm = $67.05 ($30 gap)
• Double weekday consultation of 30 minutes = $101.70 ($30 gap)
• Double consultation after 1pm, or Saturdays = $113.95 (30 gap)​

Other fees vary according to the service provided.

Missed Appointments & Medicare ‘GAP’

Please be mindful that all patients who miss their appointment are charged a missed appointment fee $37.05 (GST. Inclusive) which is not claimable through Medicare.

Payment On the Day

Payment is required on the day of consult by EFTPOS, credit card and cash only.  Rebates are available through Medicare online and will be transferred to your registered bank account with Medicare within 24-48 hours. Rebates also available through the Tyro system using EFTPOs to receive your refund

If you have not registered your bank account with Medicare please do so online at www.Medicareaustralia.com.au Please note Medicare will not be sending benefit cheques. If you have not received your Medicare rebate into your registered bank account within 48 hours please call Medicare on 132 011.

We are here to help

If you want to talk to someone about fees, please call 03 9810 3000. We are here to help find the best solution for you.