Richmond Urgent Care Clinic
The Richmond Urgent Care Clinic is free for everyone, with or without a Medicare card.
For urgent, non-life threatening conditions, without the need for you to visit the emergency department.
Richmond Urgent Care Clinic
Richmond Urgent Care Clinic at Access Health and Community
21-31 Goodwood Street Richmond
Email: richmonducc@accesshc.org.au
Phone: 8850 4190
Book online
If you speak a language other than English, we provide an interpreter service through Translation and Interpreting Service (TIS National) at no additional cost.
Current clinic status
A snapshot of the current wait time and clinic status is included below.
Please note: Our opening hours and wait times can change at short notice. Please call 8850 4190 or speak to a member of the team to confirm these details.
Opening hours
We are open from 8am to 10pm, seven days a week (Monday to Sunday), including public holidays.
Who can visit the Urgent Care Clinic
The Richmond Urgent Care Clinic provides free urgent treatment for conditions like mild infections and burns, cuts or suspected fractures.
The Clinic is for when you need urgent attention, but not an emergency response.
We run as a triage service, which means people with the most urgent needs are seen first. Please be aware that there may be wait times before you are seen.
The Richmond Urgent Care Clinic can be busy.
If your situation isn’t urgent, we might refer you to a GP or medical centre.
Find out more about eligibility in the Frequently Asked Questions below.
How to make an appointment
You can book online on HotDoc. Walk-in appointments are also welcome, subject to availability. People with the most urgent healthcare needs will be seen first.
Appointments are free (bulk-billed) for people with or without a Medicare Card.
Location
We are located at 21-31 Goodwood Street Richmond. The location offers convenience and accessibility, with easy access to public transport and ample on-street parking.
There are 29 other Urgent Care Clinic locations across Victoria. All Clinics provide expert urgent care 7 days a week and are open early to late.
Frequently Asked Questions
Am I eligible to visit the Urgent Care Clinic?
To visit the Urgent Care Clinic you must:
- be able to move about on your own
- have an injury or illness that is suitable for management in a primary care setting
- require same-day care
- not be able to see your regular GP that day and would otherwise be going to an Emergency Department.
Urgent Care Clinics help Victorian’s to get urgent care faster and keep our busy emergency departments free for those who need emergency care for life threatening conditions.
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
What conditions do you treat?
Urgent Care Clinic GPs and nurses can give you priority care for
conditions like:
- Mild to moderate infections
- Fever
- Pain when urinating
- Sprains and suspected minor fractures
- Back and muscle pain
- Minor cuts, burns and insect or animal bites
- Heartburn, vomiting or nausea
- Headaches, migraines or brief fainting
- Constipation, diarrhoea or abdominal pain
- Allergies and rashes
- Light bleeding in first trimester of pregnancy
- Mild to moderate asthma attacks, coughs and other breathing difficulties.
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
What are the other options if I'm not eligible?
Your doctor
If your need is not urgent (such as updating an asthma plan or getting a repeat prescription for regular medication), see your regular doctor.
Nurse on Call
If you want advice about a minor issue, you can contact Nurse on Call (1300 60 60 24) or talk to a pharmacist.
Virtual Emergency Care
For urgent care from home or anywhere, Virtual Emergency Care is a free 24/7 service that connects you to an emergency doctor or nurse from your computer or mobile.
Virtual Emergency Care is delivered by the Victorian Virtual Emergency Department (VVED).
Pre-register with the Victorian Virtual Emergency Department at www.vved.au/self_registrations
Maternal and Child Health Line
Families can get 24/7 support by calling the Maternal and Child Health Line on 13 22 29.
This is a telephone service staffed by qualified Maternal and Child Health nurses.
The telephone line provides over-the-phone information, advice and referral to all families with young children (from birth to school age).
Triple Zero
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
Will I see a medical professional at the Urgent Care Clinic?
Yes – A GP or a nurse are on site at all times during opening hours.
How do I get to the Urgent Care Clinic?
The Richmond Urgent Care Clinic is located at Access Health and Community, 21-31 Goodwood Street Richmond.
- For public transport directions visit Public Transport Victoria.
- Get directions to the Richmond Urgent Care Clinic at Access Health and Community
- Get directions to St Vincent’s Hospital Melbourne
How much does it cost to visit the Urgent Care Clinic?
This centre provides services at no cost to you.
Do I need a Medicare card?
Services are available to people with or without a Medicare card.
If you do have a Medicare card, please bring it along to your appointment.
Do I need an appointment?
You can book online on HotDoc. Walk-in appointments are also welcome, subject to availability. If you need any help, contact our team on (03) 8850 4190.
You do not need a doctor’s referral.
When is the Urgent Care Clinic open?
We are open from 8am to 10pm, seven days a week (Monday to Sunday), including public holidays.
Monday: 8am-10pm
Tuesday: 8am-10pm
Wednesday: 8am-10pm
Thursday: 8am-10pm
Friday: 8am-10pm
Saturday: 8am-10pm
Sunday: 8am-10pm
Which hospital is the Clinic supporting?
Urgent Care Clinics partner with nearby hospital emergency departments. The Richmond Urgent Care Clinic is supporting St Vincent’s Hospital in Fitzroy.
How can I find out more information?
Send us an email to richmonducc@accesshc.org.au or phone the team on (03) 8850 4190.
To learn more about Urgent Care Clinics visit the Better Health Channel.
Urgent Care Clinics are delivered by local health services and are supported by the Victorian and Commonwealth governments.
Make a booking for the Urgent Care Clinic
It's quick and easy to book online or walk-in appointments are welcome, subject to availability. If you need help you can call our Urgent Care Clinic team on (03) 8850 4190.