Richmond Priority Primary Care Centre
The Richmond Priority Primary Care Centre (PPCC) is free for everyone, with or without a Medicare card.
See a doctor quickly and avoid waiting in an emergency department.
Richmond Priority Primary Care Centre
For urgent, non-emergency care.
Richmond Priority Primary Care Centre at Access Health and Community
21-31 Goodwood Street Richmond
Email: richmondppcc@accesshc.org.au
Phone: 8850 4190
Book online
Opening hours
We are open from 8am to 10pm, seven days a week (Monday to Sunday).
Who can visit the PPCC
The Richmond Priority Primary Care Centre (PPCC) provides free urgent treatment for conditions like mild infections and burns, suspected fractures or broken bones.
The PPCC is for when you need urgent attention, but not an emergency response.
Find out more about eligibility in the Frequently Asked Questions below.
How to make an appointment
You can book online on HotDoc. Walk-in appointments are also welcome.
Appointments are free (bulk-billed) for people with or without a Medicare Card.
We have moved
We are located at 21-31 Goodwood Street Richmond from 3 September. The new location is 600 meters away from our current site (283 Church Street).
The new location offers convenience and accessibility, with easy access to public transport and ample on-street parking.
Close to other health services, our new location will provide a central and convenient hub for the community’s healthcare and social support needs.
Frequently Asked Questions
When can I visit the Priority Primary Care Centre?
To visit the Priority Primary Care Centre you must:
- be able to move about on your own
- have an injury or illness that is suitable for management in a primary care setting
- require same-day care
- not be able to see your regular GP that day and would otherwise be going to an Emergency Department.
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
What conditions do you treat?
Priority Primary Care Centre GPs and nurses can give you priority care for
conditions like:
- Mild to moderate infections
- Fever
- Pain when urinating
- Sprains and suspected minor fractures
- Back and muscle pain
- Minor cuts, burns and insect or animal bites
- Heartburn, vomiting or nausea
- Headaches, migraines or brief fainting
- Constipation, diarrhoea or abdominal pain
- Allergies and rashes
- Light bleeding in first trimester of pregnancy
- Mild to moderate asthma attacks, coughs and other breathing difficulties.
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
What are the other options if I'm not eligible?
If your need is not urgent (such as updating an asthma plan or getting a repeat prescription for regular medication), see your regular doctor.
If you want advice about a minor issue, you can contact Nurse on Call (1300 60 60 24) or talk to a pharmacist.
Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
Will I see a medical professional at the PPCC?
Yes – A GP and nurse are on site at all times during opening hours.
How do I get to the PPCC?
The Richmond Priority Primary Care Centre is located at Access Health and Community, 21-31 Goodwood Street Richmond.
- For public transport directions visit Public Transport Victoria.
- Get directions to the Richmond Priority Primary Care Centre at Access Health and Community
- Get directions to St Vincent’s Hospital Melbourne
How much does it cost to visit the PPCC?
This centre provides services at no cost to you.
Do I need a Medicare card?
Services are available to people with or without a Medicare card.
Do I need an appointment?
You can book online on HotDoc. Walk-in appointments are also welcome. If you need any help, contact our team on (03) 8850 4190.
When is the PPCC open?
We are open from 8am to 10pm, seven days a week (Monday to Sunday).
Monday: 8am-10pm
Tuesday: 8am-10pm
Wednesday: 8am-10pm
Thursday: 8am-10pm
Friday: 8am-10pm
Saturday: 8am-10pm
Sunday: 8am-10pm
Which hospital is the Centre supporting?
Priority Primary Care Centres partner with nearby hospital emergency departments. The Richmond Priority Primary Care Centre is supporting St Vincent’s Hospital in Fitzroy.
How can I find out more information?
Send us an email to richmondppcc@accesshc.org.au or phone the team on (03) 8850 4190.
To learn more about Priority Primary Care Centres visit the Better Health Channel.
Make a booking for the PPCC
It's quick and easy to book online or walk-in appointments are welcome. If you need help you can call our PPCC team on (03) 8850 4190.