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North East Metro Family and Carer-led Centre

Providing support to families, carers, friends and supporters of people living with mental health or substance use concerns.

About the North East Metro Family and Carer-led Centre  

The North East Metro Family and Carer-led Centre is a warm and welcoming space available to family, carers, friends and supporters of people living with mental health or alcohol and other drug use challenges.  

It is available to people of all ages and backgrounds.  

The Centre is co-designed and led by people with lived/living experience of being a family member or carer. 

Limited drop-in sessions have now started. Full services are expected to commence later in 2023.  


Come to a drop-in session  

Drop-in sessions provide family members, carers, friends and supporters with access to information, peer support, and the opportunity to relax and have a cup of tea.  

No referral or appointment is needed, you can just drop in when it suits you.   

Hawthorn  

Where: Hawthorn Community House  

Address: 32 Henry St, Hawthorn 3122  

When: Tuesdays 2pm-4pm 

Lilydale   

Where: Lilydale Youth Hub   

Address: 5/9 Clarke St, Lilydale 3140  

When: Mondays 10am-12pm


Employment opportunities 

Visit the AccessHC Careers page or join the mailing list to stay up to date about employment opportunities. 


Royal Commission into Victoria’s Mental Healthcare System 

The Royal Commission into Victoria’s Mental Healthcare System highlighted the enormous contribution made by family members, carers, friends and supporters of people living with mental health concerns; both to the people they support and for the functioning of the mental health system.

The establishment of the Family and Carer-led Centres, recommendation 31 of the report, aims to ensure better system-wide involvement of family members, carers, friends and supporters. One way this will be achieved is through the development of eight Family and Carer-led Centres across Victoria.


About us  

AccessHC, along with partners Self Help Addiction Recovery Centre (SHARC)healthAbility, and Inspiroare leading the establishment of the Centre in the North East Metro region.  

Across the state, the organisations responsible for rolling out each of the eight Centres are working closely together, along with Tandem and the Lived Experience Branch of the Department of Health, to develop fantastic programs, tailored to support the needs of families and carers in our communities. 

For further information contact FCLC@accesshc.org.au 


Learn more 

Join the mailing list to learn about:

  • employment or volunteering positions
  • opportunities to be part of a reference group
  • services for family and carers. 

Contact us







After-hours contacts

For after-hours assistance regarding AccessHC property and security call 0466 501 902.

For after-hours medical care call 132660.

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