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North East Metro Mental Health and Wellbeing Connect

Free for family, carers, supporters and kin.

Who we are

North East Metro Connect is a warm and welcoming space for families, carers, supporters and kin of people challenged by mental health and/or alcohol and other drug use.

The establishment of the service, as one of eight “Connects” across Victoria, was one of the key recommendations in the Victorian Mental Health Royal Commission.

North East Metro Connect has been co-designed by people with a lived/living experience of being family members and carers of people with mental health and substance use concerns. We work closely with people across the community to ensure families/carers’ needs are understood and supported.

Our services

We provide a range of services for Victorian families and carers including:

  • individual peer support
  • family therapy
  • educational sessions and group programs
  • information, resources and practical support for health and wellbeing

All support is free and you do not require a referral. People of all ages can access the Connect services.

It’s important to note that North East Metro Connect is not a crisis service. If you or someone you care for needs immediate emergency assistance, call 000. For 24/7 mental health support, call Lifeline on 13 11 14.

Where we are

North East Metro Connect has sites across the northern and eastern suburbs of Melbourne. Click on our interactive map to find out more about our locations and contact information.

Get in touch

We provide services in person, over the phone or online. We encourage you to call us first so that we can work together on how to best support you. We also have resources and information available via The First Stop website.

Telephone: (03) 8850 4150

Email: northeastmetroconnect@accesshc.org.au

Spread the word

North East Metro Connect is a new service. If you know someone who is supporting a person with mental health issues and/or substance use, let them know about us. Of course you’re welcome to call or email to find out more about who we are and what we do.

Join the mailing list

3/50 Upper Heidelberg Rd, Ivanhoe VIC 3079, Australia
4 Y Street, Ashburton VIC 3147, Australia

Learn more

Visit the AccessHC Careers page to stay up to date about employment opportunities. 

The Royal Commission into Victoria’s Mental Healthcare System highlighted the enormous contribution made by family members, carers, friends and supporters of people living with mental health concerns; both to the people they support and for the functioning of the mental health system.

The establishment of the Mental Health and Wellbeing Connect centres, recommendation 31 of the report, aims to ensure better system-wide involvement of family members, carers, friends and supporters. One way this will be achieved is through the development of eight Mental Health and Wellbeing Connect centres across Victoria.

AccessHC, along with partners Self Help Addiction Recovery Centre (SHARC)healthAbility, and Inspiro are leading the establishment of the centre in the North East Metro region.  

Across the state, the organisations responsible for rolling out each of the eight centres are working closely together, along with Tandem and the Lived Experience Branch of the Department of Health, to develop fantastic programs, tailored to support the needs of families and carers in our communities. 

For further information contact northeastmetroconnect@accesshc.org.au.


Two people facing each other and talking.

Contact us

Call (03) 8850 4150 to learn more about North East Metro Mental Health and Wellbeing Connect.

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