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Our team works with adults, young people, families and local community organisations. We support recovery and work to reduce the harms of alcohol, medication and other drug use.
We work with people who are having problems with alcohol and other drugs, including prescription and over-the-counter medications.
We welcome people who have both substance use and other mental health concerns. We have excellent knowledge of the Alcohol and Drug service system and can help you find the best treatment options for you.
If you would like to talk to someone about your substance use, or you’re worried about someone else’s substance use, please call us on 03 9810 3000.
For information about Alcohol and Drug Services across the Eastern Metropolitan Region of Melbourne, call 1800 778 278.
Our alcohol and other drug services are free and provided at no cost to you. Our services are fully funded by the State and Federal Government.
You don’t need a Medicare card or doctor’s referral to access our service. We can also support you if you are worried about a friend or family member’s substance use.
The alcohol and other drug team is made up of experienced staff, including:
We welcome and work sensitively with people who have experienced trauma or have mental health concerns.
Yes. We welcome people who have problems with alcohol and other drugs as well as other mental health problems (such as anxiety, depression or trauma).
We know that mental health and alcohol and other drug problems often go hand-in-hand, and it can be hard to separate the two. We can make referrals to mental health services if you need more specialised mental health support.
We provide support to friends and family members who are worried about someone’s substance use. We can assist you even if the person using alcohol or other drugs isn’t ready to get help themselves.
We have family support groups, family therapy and counselling for individuals and couples. You can also find out more information about family support services on the First Stop website.
Yes. We run the Medication Support & Recovery Service (MSRS) which provides specialist counselling and nursing support for people who are dependent on, or having problems with medications.
We respect your privacy and keep your health and personal information confidential. This means we don’t share your information without your permission with anyone outside of our service.
However, there are times when we need to share information about you with someone else, even if you don’t want us to.
These situations include:
Our clinicians work in a team and may talk about cases with others in the team to make sure you are being provided with the best possible care.
You can find out more about how we protect your privacy here.
You can still get support from us even if you don’t want to stop using right now. We work with you towards your goals. For some people, this will mean stopping completely. Others might want to cut down how much they’re using, understand why they are using, or use in less risky or harmful ways.