Relocation to Tram Road Doncaster

As our services have grown, we have outgrown our current sites and they no longer meet the needs of our clients.  

Relocating will give our clients the opportunity to access a range of services in a central, modern location that is fit for purpose. It will also create a better work environment for our teams.  

Over time, we hope to expand our services at this location to improve the community’s access to health and community services.  

All the services currently available at Doncaster East, Box Hill, Templestowe and MC2 Manningham City Square will be coming across to the new location.  

There may be some minor changes to timetables or scheduling – we will let you know about any changes that may impact you and will provide as much notice as possible.     

The following buses service Westfield Doncaster, which is a 4-minute walk away:  

• 279 – Box Hill to Westfield Doncaster via Middleborough Road 
• 903 – Altona to Mordialloc (also stops on Tram Road)  
• 902 – Chelsea to Airport West 
• 907 – City – Mitcham via Eastern Fwy and Doncaster Rd (stops on Doncaster Road)  
• 293 – Box Hill to Greensborough via Westfield Doncaster 
• 305 – City to The Pines via Eastern Fwy 
• 281 – Templestowe to Deakin University

There is car parking nearby on neighbouring streets.

Westfield Doncaster customers can access 3 hours of free parking, or 4 hours for members. Find out more on the Westfield Doncaster Parking website.

Some on-site parking is available for people who have accessibility requirements and are unable to park on nearby streets. This includes  families with prams and children who need full support with road safety, older people and people with a disability.

Please park on a nearby street if you are able to – this will help keep on-site car parks free for those who need them. Only a limited number of parks are available on site.

The new location is between 900 metres and 5kms from our current sites:  

• Doncaster East: 1/1020 Doncaster Road (3.4km to new site)  
• MC2 Manningham City Square:  Level 2, Suite 9, 687 Doncaster Road, Doncaster (900m to new site)  
• Templestowe Lower: 44 Balmoral Avenue (2.8km to new site)  
• Box Hill: 10 Rose Street (5.3km to new site) 

Services at these locations will close on Friday 4 April and re-open at 90-96 Tram Road from Monday 7 April:

• Doncaster East: 1/1020 Doncaster Road
• MC2 Manningham City Square: Level 2, Suite 9, 687 Doncaster Road, Doncaster
• Templestowe Lower: 44 Balmoral Avenue
• Box Hill: 10 Rose Street

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Thank you to those who were involved in the community consultation in June 2024. Overall, we received 156 responses to the engagement (63 from community members and 93 from staff).

The community’s ideas and feedback influenced the final concept design.

Here are some of the changes we’ve made in response to community feedback:

Customer Service and waiting room 

• Larger waiting area, a quieter seating nook and children’s space
• Potential for clients to go directly to the children and family services area or group room.
• Seats at rear entrance for community use

Clinical rooms 

• Larger clinical room with central plinth/bed to be used for allied health sessions
• More consideration for sound proofing
• Multipurpose group meeting room changed orientation to enable after-hours access to room

Child and Family 

• Doors in corridor to stop children running through the building
• Group room with door direct to outside play area (subject to Council approval)
• Consulting rooms moved and grouped around storeroom

This is a concept phase of the design and it is subject to change. Further design work on the external areas and parking is underway, informed by your feedback.