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Social Work

Our social workers can help you and your family through counselling, referrals and casework support.

Our social workers can support you with your life challenges

These include:

  • Physical illness or disability
  • Mental health concerns
  • Stress from difficult situations
  • Housing
  • Finances
  • Relationships and family.

How to make an appointment

Please contact our Mental Health Intake team on 03 9810 3070 or email mentalhealth.intake@accesshc.org.au.

Our Social Work services are available at the following locations:

Fees and payments

We offer both low-cost and fully funded (free) services, depending on your needs and situation. We also offer mental health services for people who have an NDIS (National Disability Insurance Scheme) plan.

You may or may not need a doctor’s referral. Please call our intake team on 03 9810 3070 to talk through your options.


Although there are many similarities between the two professions, the major focus of social work is understanding the individual as part of their social environment.

This means that our social workers focus on the individual but also look at things in the person’s environment and family which may affect their well-being. These could be housing, relationships, employment/education, support networks, finances, legal issues, discrimination and injustice.

Once your referral is received by our Intake service you will be seen as soon as the social worker is available.

This is usually within four weeks, though at times our waitlist will be longer if we have a large number of referrals.

A social worker can provide assistance to your carers through counselling, education, advice and referral onto specialist carer support services.

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