Richmond doctors
AccessHC can provide you with an appointment by a GP and some other health professionals via telehealth.
Opening Hours
Monday – Friday 8.30am – 5.00pm
AccessHC Richmond doctors are experts in general and family health. We offer:
- a full range of general practice medical services and can treat most non-hospital medical conditions
- medical care for your whole family from newborn babies to the elderly
- support you need to prevent illness, disease or injury.
On this page…
- Bulk billing criteria
- Doctor services
- Repeat prescriptions and referrals
- Booking your appointment
- Before your appointment including important information for new patients
- Location & public transport
- After your appointment
- Cancellation policy
- Other services
- Our doctors
Looking for bulk billing doctors in Richmond?
We bulk bill a range of patients who are eligible under Medicare, including:
- pensioners
- children under the age of 16
- Health Care Card holders (except Commonwealth Seniors Health Card)
- Aboriginal and or Torres Strait Islander Peoples
- refugees
- homeless people
You don’t pay for your consultation if you are a bulk billing patient eligible under Medicare.
Please talk to your doctor if you are experiencing financial hardship and don’t meet the above criteria or if you have any other questions.
Doctor services in Richmond
Our doctors in Richmond offer a wide range of services, all in one location:
Services in detail
Family healthcare
We offer comprehensive primary medical care for parents and children across all ages, genders and diseases.
Our patients enjoy seeing the same doctors and nurses over multiple visits. They value the relationships they have with our team and the highest quality care and well-being they give their families.
Children’s health checks are an important of our services. They include monitoring development and normal milestones, immunisation and health promotion.
Healthy kids’ checks for 3-4 year olds can assess readiness for school and provide an opportunity for early screening for visual acuity, hearing, coordination as well as motor skills and other areas of development.
We also offer:
- antenatal care and pregnancy
- 6-week old baby checks
- 4-year-old Healthy kids check
- asthma action plans
- childhood immunisations.
Book your GP appointment online or call us on 03 9810 3000.
Adult Health
At our Richmond Clinic we offer the following services:
- women’s health
- men’s health
- care of older people
- Chronic Disease Management Care Plans
- diet and exercise advice
- driving licence assessments
- influenza vaccination clinics
- mental health care plans and stress management
- skin cancer screening
- skin checks and treatment for sunspots and skin cancers
- weight problems.
Occupational health
Our doctors can help with a range of occupational health services:
- WorkCover & occupational health
- driver medicals for commercial Vehicles (TAXI)
- corporate vaccination programs
- insurance reports
- pre-employment medicals
- legal reports.
Travel medicine clinic and vaccinations
Our doctors will assist you with travel vaccinations, up to date travel information, malaria prevention, education and awareness of the local culture or region to help prevent accidents and injuries.
Sports medicine
Both amateur and professional athletes may require treatment by a doctor specialising in sports medicine in order to optimise performance. Sports medicine may include treatment and prevention of injuries, physical fitness, exercise as well as nutrition planning and rehabilitation.
Treatment Room Services
- minor operations
- ECGs & spirometry
- wound care
- liquid nitrogen freezing for warts & sun spots
Book your GP appointment online or call us on 03 9810 3000.
Pathology
Pathology testing is used to assess various conditions. Our Richmond location provides pathology testing and act as collection centre too.
How to make an appointment
No appointment is needed for this service. Simply visit our Richmond clinic and speak with a reception team member.
Fees and payments
We bulk bill most pathology services for all Medicare card holders.
If we are doing a special test that requires us to charge a fee, the clinician will tell you before we carry out the test.
Our intake team will be able to provide further details.
Opening hours
Mon to Fri: 8:00 AM to 1:00 PM
Sat: Closed
Sun: Closed
Repeat prescriptions and referrals
All repeat prescriptions or specialist referrals require an appointment with our doctor to monitor appropriate treatment and ensure regular ongoing assessment.
Book your GP appointment online or call us on 03 9810 3000.
Practice nurses
Our practice nurses assist with minor surgical procedures, illnesses or injuries.
Read more about nursing services at Access Health and Community clinics
Our Richmond clinic is a fully accredited general practice.
Booking your appointment
We offer standard appointments (15 minutes) and long consultations (30 minutes)
Online booking system
Make a booking online.
Before your appointment
Important information for new patients
- Arrive early – please arrive at least 15 minutes before your appointment and report to the reception. Please complete a new patient registration form when you arrive at our Richmond medical centre.
- Cancellations – please call us on 03 9810 3000 to reschedule or cancel your appointment if you cannot come. Giving us 24 hours notice means we can offer the appointment to someone else who may need it.
- Read – our information booklet on rights and responsibilities and about our privacy policy that outlines how we keep information confidential.
- Find out information about disability access, parking and public transport.
- Use MyHealth Pad to prepare for your appointment and take notes during the appointment for later reference
- Lastly, always remember to bring your Medicare, Pension or Health Insurance Card to your appointment.
Location
Our Richmond medical clinic is located at 21-31 Goodwood Street, Richmond. Some on-street parking is available on Goodwood, Lennox and Waltham Streets.
Public Transport
- West Richmond train station – 900m walk
- Richmond station – 900m walk
- Route 48 and 75 tram – stop Bosisto / Bridge Road 500m walk
Our reception is located on the ground floor. Please complete a new patient registration form when you arrive at our Richmond medical centre.
Sometimes we have to help patients with urgent medical needs before we can see you. We know you are waiting and will see you as soon as we can.
After your appointment
Telehealth
Any patient who is at risk of COVID-19 infection is eligible for a Medicare funded telephone or video appointment.
For more information about Telehealth please visit our Book an Appointment page.
Cancellation Policy
If you are unable to attend a scheduled appointment, please contact us to cancel or change your appointment time. Please be mindful that all patients who miss their appointment are charged a missed appointment fee $45 (GST inclusive) which is not claimable through Medicare.
Richmond clinic – other services
Ask our reception staff about other services we offer at our Richmond clinic:
- Audiology – For children and adults: Please note: At this time, audiology is unavailable at AccessHC Richmond; however, we are committed to continuing to provide audiology services to the community as soon as possible.
- Counselling and psychology
- Occupational therapy
- OAHKS (Osteoarthritis of Hip and Knee Service)
- Physiotherapy and exercise groups
- Podiatry
- Carer Respite and social support
- How to quit smoking (Smoking cessation)
If you are looking for more information to take care of your health, visit our Resources page. Here we provide information about some of the most common health topics.
Services available at:
Our Doctors
FAQs
If I don’t have a medicare card do I have to pay to see a doctor?
Can I get my results over the phone from a doctor or nurse?
You need to make a follow-up appointment with your doctor to get your results. We cannot give you results over the phone.
Do I always have to go back to the same doctor?
For continuity of care, we strongly advise you to see a regular doctor but sometimes your doctor may not be available. You are welcome to see any doctor of your choice who is available on the day.
Can I obtain a Mental Health Treatment Plan, GP Management Plan or Team Care Arrangement from any doctor (even if I haven’t seen them before)?
No. There are strict medicare guidelines for preparation of these care plans. Please discuss with your doctor, who will be happy to help.
Can I get a copy of my Medical Records for personal reasons?
Yes, you’ll need to complete and sign a release of information form at reception. Please allow a few days for the release of information.
There may be an administration fee for printing/photocopying your medical records. Please discuss with reception, who will be able to help.
If I normally see a doctor at one site can the doctor access my medical record if I have an appointment at another site?
Yes. The doctor will be able to access your medical records at Richmond and Hawthorn locations.
Do I need an appointment to see a doctor or can I just turn up to the clinic on the day?
You always need to have a booked appointment to see your doctor. If your usual doctor is not available we will book you an appointment with another doctor available on the day.
If you need an urgent appointment call us on 03 9810 3000 and we will do our best to organise an appointment for you.
Our GPs can see you on a walk-in basis if your situation is urgent.
Does Access Health and Community accept overseas student healthcare cards?
If you are an overseas student and hold a Medibank Private Overseas Student Health Cover (OSHC) card you will have to pay the full consultation cost and claim it back from your private health insurer.
Read more about OSHC on the Health Department website.
Do I have to pay for vaccines?
Some vaccines are Government funded and there is no fee. Some vaccines, for example, travel vaccines incur a fee. Please speak with a doctor who will be happy to discuss your options.